Vacancy expired!
- Support and tear down remote support and network monitoring tools
- Provide input to Develop Policies, Standard Operating Procedures, and Best Practices
- Provide world class customer support and services
- Communicate the goals, objectives, status, and success of initiatives across all functional areas and levels
- Develop and Conduct training required for implementation of initiatives
- Audit and inspect initiatives post-implementation to insure client success
- Respond to escalation of issues from team members
- Build strong internal and external networks, including relationships with local markets
- Focus on joint problem-solving with cross functional teams and stakeholders
- Ensure compliance with all corporate policies and directives
- Ad hoc projects as assigned
- Technical Competency: Possess a broad knowledgebase of core technical architecture.
- Proficient network troubleshooting skills
- Experience with administering of the following technologies is preferred:- The most current versions of the Windows Server family operating system- The most current versions of Microsoft Active Directory- The most current versions of Microsoft Exchange Server
- Experience troubleshooting the current versions of the Windows Desktop Operating Systems
- A working knowledge of the following technologies:
- SNMP and WMI network monitoring tools
- Advanced networking technologies including routing, switching, and Wi-Fi
- Current versions of Windows Desktop Operating Systems
- Current versions of Windows Server Operating Systems and related services
- Windows Active Directory (User Management/Administration/Group Policy)
- Current versions of Microsoft Exchange Server
- Common small and mid-market firewalls and security appliances
- Common TCP/IP services including HTTP, FTP, DNS, and DHCP
- Common Antivirus and Anti-malware prevention practices
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Ability to present ideas and solutions in user-friendly language
- Highly self-motivated and directed
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Client Focused: Proven experience driving business impact based on a deep understanding of needs for both internal clients (local markets) and external clients (customers).
- Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
- Able to work under pressure in time critical situations
- Exceptional collaborator on complex multi-faceted projects across multiple groups with varying priorities.
- Demonstrate ability to lead, manage, build and deliver business results through an engineering and professional services.
- Strong problem solving ability ranging from conceptualization to implementation.
- Familiarity and technical understanding of the customer onboarding experience and process.
- Comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.
- Analyze, develop and communicate key Onboarding process and technology improvement feedback for client onboarding cycle.
- Excellent written and verbal communication skills are required.
- Strong communication skills to effectively drive recommendations and land priorities across clients, executives and organizational boundaries.
- 2+ years of Network Operations Center, Help Desk experience or troubleshooting and providing remote support
- BA, BS or similar degree in computers/electronics or relevant experience
- At least one of the following industry certifications is required:
- Microsoft Technology Associate (MTA)
- MCTS/MCP Windows 7 or above
- CompTIA A+
- Memberships and participation in relevant professional associations.
- Outstanding benefits package (including medical, dental, vision, life insurance)
- 401(k) plan with matching company contribution
- Generous holiday and paid time off schedules
- Ongoing professional development training
- Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Vacancy expired!