Vacancy expired!
- Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
- Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training customers, providing information to technical support and following direction given on products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
- Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all equipment
- Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all company products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
- Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and equipment)
- Ability to work all tasks to completion with a high sense of urgency and the highest work quality
- Negotiates alternatives means of resolving issues and escalates issues when necessary.
- Responds to requests from management and customers via phone, e-mail and/or with reporting
- Adheres to Field Service Standards and all Company policies.
- Must be able to pass multiple in depth background checks
- Self-starting, able to self-train on telephony based product line
- Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
- Must have a clean valid driving record
- Must be in the Phoenix area
- High school diploma or GED
- 3 years of installation repair and maintenance of telecom and networking devices.
- Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
- Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
- Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.
- Experience in conduit bending (EMT and Rigid)
- Microsoft Certifications (A+, N+, MCSE etc…)
- Cisco Certifications (CCNA etc…)
- Electronics / Electrical Certification or Degree
- 6 years or more of related experience
- Wireless technology experience
- Fiber termination experience
- Previous experience working in law enforcement or correctional environment
Vacancy expired!