Sr Technical Support Specialist - Remote Nationwide job vacancy

Vacancy expired!

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing

your life's best work.(sm) Under general supervision, a

Senior Technical Support Specialist provides first-tier support to end users with hardware, custom and third-party software applications, networks, telephony systems, AS/400, and application security issues. Documents initial analysis and data gathering of issues. Documents resolution to reported problems. Acts as first point of contact for end users at Help Desk and escalates more complex problems to Level 2 support. Assists end users with issue, by working at end user stations to resolve issues. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The schedule for this role is: Monday - Friday 7AM - 4PM CST

Primary Responsibilities:

Work with internal customers to answer the Help Desk telephones in a professional, courteous, and timely manner
Provide technical assistance to end users for software applications, desktop/laptop computer hardware, and peripheral devices. Act as first point of contact to end-users
Apply general knowledge of hardware, custom and third party software applications, networks, telephony systems, Windows AD, AS/400, and application security to analyze and prioritize issues
Work with Tech Services Supervisor in logging all calls in the Help Desk database. Escalate urgent problems for resolution to Supervisor or Management and documents resolution to reported problems
Utilize knowledge bases and documentation to debug issues
Work with predefined procedures (escalation paths, service level agreement guidelines, definition of issue type, priority and impact) for the Help Desk
Work with remote end users to debug issues and provides solutions or escalate issues as determined necessary
Work with end users to set expectations on time to resolve more complex issues and follows up with end users on status of issues
Track escalated workflow
Work with Help Desk team in sharing information on open issues requiring follow up with the technician who has the next shift or Second level
Set up new hires in a timely fashion and removes access from terminated associates
Perform other duties as assigned by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
1+ years of experience with Computer Repair / Troubleshooting
1+ years of experience in Customer Service
Ability to work the following schedule: Monday - Friday 7AM - 4PM CST

Preferred Qualifications:

Active Directory experience
IT / Computer call center experience
Quick learner and able to multitask

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do

your life's best work.(sm) All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado Residents Only: The hourly range for Colorado residents is $20.77 to $36.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: IT Support, Tech Support, Active Directory, Optum, UHG, UnitedHealth, WAH, WFH, Remote, Telecommute, #RPO, work from home, work at home

Vacancy expired!

ID	#20060164
State	Arizona
City	Phoenix
Job type	Permanent
Salary	USD TBD TBD
Source	UnitedHealth Group
Showed	2021-09-22
Date	2021-09-21
Deadline	2021-11-19
Category	Internet engineering
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Job Details

Sr Technical Support Specialist - Remote Nationwide