Vacancy expired!
- Effectively educate, promote, and guide clients through our online and mobile self-service capabilities at every opportunity
- Provide clients with clear, complete and accurate responses to their questions and inquiries at point of call
- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risks
- Error-free and timely processing of client requests (i.e. cred card payments, transfers within accounts, setting up online banking access, credit or debit card activation, etc.)
- Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research and resolve issues with client accounts
- Display passion, commitment and deliver an experience that improves our customer financial lives
- High school diploma, general education degree, or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support
- Customer Service and/or Call center experience desired
Vacancy expired!