Vacancy expired!
Location: Phoenix, AZ Description: Desktop Support Technician
Job Purpose:- Assists management by providing technical support and day-to-day work direction to technical team. Maintains information technology service, functionality and end user satisfaction by coordinating, monitoring and assisting with the resolution of escalated questions and more complex problems.
- Essential Job Results: Assists management by providing technical support and day-to-day work direction to technical team. Trains, coaches and mentors less experienced technicians. May assist in scheduling and coordinating workflow. Provides customer service by assisting internal and external customers with technical problems and information requests. Delivers reliable high performance applications and technical services. Follows-up with customers to ensure satisfactory resolution.
- Provides technical expertise in assigned area by troubleshooting and solving problems with vendors and systems. Enhances automation processes and coordinates with internal departments to recommend systems or production environment modifications or other corrective actions as appropriate.
- Facilitates smooth departmental operations by serving as a subject matter expert. Oversees proper problem escalation, notification and follow-up and ensures continuity of service levels and system functionality.
- Contributes to team effort by communicating with information systems contacts, other departments and/or property owners/management. Helps resolve database related customer service issues.
- Provides accurate documentation of issues and activity by monitoring and maintaining a trouble shooting tracking log.
- Participates in special projects as assigned.
- Protects the Company by handling business sensitive information with appropriate confidentiality.
Vacancy expired!