Vacancy expired!
- Monitor and provide support to incoming support phone calls and emails to the Service Desk platform
- Performs, installs, repairs and troubleshooting support for desktop PCs, software, banking applications, phones, tablets, other mobile devices, and printing
- Create documentation as needed for the department such as FAQs, procedures, etc.
- Perform other related duties and projects as assigned
- Associate degree in technical field or equivalent technology desktop support experience
- Minimum 4-5 years of experience in providing desktop / LAN support services to medium or large support environments required
- Must have well developed interpersonal and communications skills, with the ability to get along well with diverse personalities
- Strong ability to monitor multiple support channels including phone, email, in-person and self-service portal incidents
- Experience with network infrastructure; LAN, WAN, cabling, VOIP
- Proficiency with Windows XP, Windows 7, Mac OS, iOS, messaging, and mobile phone technologies
- Experience with Microsoft Office Suite installation and advanced use
- Experience with printers, scanners, and multifunction device use and setup
- Working knowledge of Microsoft Windows Server environment and virtual environments
- Ability to maintain good working relationships with management and other employees
- Microsoft Technology Associate (MTA), Microsoft Certified System Analyst (MCSA) or A certification a plus
Vacancy expired!