Vacancy expired!
Hi, This is Sree from Sage IT! Hope you are doing good! Please share updated profiles to alakkapragada@sageitinc.net Genesys Engineer::Phoenix, AZ Software Engineers that join our Technologies team will serve as a core member of an engineering team that designs and develops software applications and integrates them with voice infrastructure components. Writing code and unit tests, working on API specs, automation, and conducting code reviews and testing. Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges. Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement. Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues. Additional Responsibilities:
- Working closely with other Engineers and Architects and cross functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to business requirements.
- Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions.
- Investigates technical issues and is expected to work with other technical and business groups to resolve issues.
- Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards.
- Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement.
- Responsible for the production of the associated design documentation.
- Involved in unit, integration and user acceptance testing.
- Multitask across multiple projects of varying size and technical complexity; Ability to focus on the details without losing focus sight of the bigger picture.
- 7+ years of proven progressive experience with system design and delivery of large projects with distributed teams.
- Hands-on experience on Genesys Workspace Web Edition (WWE)/ WDE Development
- Genesys Contact center experience with Tech Stack includes Platform SDK, SCAPI, Genesys API
- Experience with JavaScript, ES6, React, node.js, Typescript, Webpack
- Deep industry and technical expertise and operational experience in contact routing, Computer telephony integration (CTI), Interactive Voice Response Systems, Voice browsers and VXML, Automatic Call Distribution, Predictive dialers, Telecom carrier networks, Quality Monitoring, Online interactive systems and Contact Center Analytics platforms.
- Architecture knowledge for the design, development and delivery of telephony solutions for inbound and outbound contact management platforms using:
- Genesys technologies solutions
- Omni-channel customer journey
- Integration into numerous backend platforms and System of Records
- Demonstrated experience in Agile development, application design, software development, and testing .
- Thorough understanding of scalable, secure and robust n-tier architectures for achieving end-to-end performance, scalability, availability, reliability, usability, configurability, integration and security.
- Ability to work with business partners and articulate technical trends / concepts and design / implementation considerations.
- Strategic thinker, able to combine technical skills with overall business strategy to generate creative solutions.
- Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.
- Ability to negotiate amongst multiple technical options and make solution decisions with varying levels of information.
- Exposure in SIP-based protocols and media convergence
- Exposure in advance JAVA (J2EE/JSP) developments as well as .NET and/or advance API development/scripting integrations
Vacancy expired!