Vacancy expired!
- Manage Global Zone. Insure that all documents and tools are kept current. Review on a weekly basis and revise as needed.
- Support Global Help Desk - Utilize knowledge base and expertise to support questions regarding doing business on global basis.
- Continual development of additional documents and tools needed to enable successful support of Insight sales teams on a global basis.
- Work closely with all operations centers for process consistency.
- Create and keep updated global process cheat sheets per publisher - Tier 1 and Tier 2.
- Identify process improvements and develop solutions for business improvements through both internal and external contacts and research.
- Resolve business issues related to support process and quality enhancements and define policies and procedures and as necessary.
- Facilitate Intercompany order process with all operation centers as needed.
- Operations Support and facilitator with Tax dept. on export and tax regulations.
- Liaise with Global Training to insure that all training materials mirror the information contained on Global Zone.
- Facilitate process change projects on a global basis.
- Global subject matter expert for Operations (CAS, Purchasing, Credit, e-Services, etc.)
- Manage global process improvement efforts.
- Create and manage global resource guides.
- Other duties as assigned.
- Bachelor's degree (B. A.) from four-year college or university; and 3-5 years related experience and/or training; or equivalent combination of education and experience.
- Previous industry experience is highly encouraged.
- Excellent written and verbal communication skills, including training documentation and presentation.
- Proficient in Microsoft Office products including Word, Excel, Visio.
- Ability to learn new processes and systems while maintaining a 'fresh eye' to improve/integrate other processes and systems, as well as having a desire to continually expand skills.
- Strong analytical and conceptual thinking skills. Ability to work independently and be an agent for change.
- Good Project management skills with demonstrated success in leading, organizing, executing, and meeting deadlines for projects.
- Strong problem solving skills
- Articulate, polished professional who is comfortable with all levels of internal customers.
- Ability to work in fast paced environment where change is the norm.
- Ability to interpret data and formulate recommendations and strategies to manage web content.
- Detail oriented and customer focused.
- International experience a plus.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!