Vacancy expired!
Description
Robert Half Technology is seeking Help Desk Analysts with exceptional customer service skills to provide technical support to users. In this role, you will be required to absorb and retain information quickly, as well as relay technical concepts to non-technical personnel.Key responsibilities for this role include the following:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Walk customers through the problem-solving process
- Follow up with customers to ensure the issue has been resolved
- Supports operation of help desk and serves as the focal point for customer concerns
- Identifies, researches, and resolves technical problems for end-users on a variety of issues
- Responds to telephone calls, email and personnel requests for technical support from local and remote customers
- Run reports to determine troubleshooting opportunities
- 3+ years of experience providing Tier 1 or above help desk support in IT operations
- Proven analytical and problem-solving abilities
- Excellent communication skills
- Experience assisting customers on the phone and live chat, email, social media, and web form submissions
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Ability to prioritize customer service
Vacancy expired!