Job Details

ID #49750682
State Arizona
City Phoenix
Job type Contract
Salary USD $30 - $33 30 - 33
Source Prosum
Showed 2023-04-22
Date 2023-04-18
Deadline 2023-06-17
Category Et cetera
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IT Support Analyst

Arizona, Phoenix, 85001 Phoenix USA

Vacancy expired!

The IT Support Analyst III is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT Support Analyst III delivers high level support and participates in the development of strategies to continually improve customer service and processes throughout the organization. The IT Support Analyst III must be a skilled communicator with the ability to gather customer information, break down highly complex problems, and identify solutions to quickly resolve reported issues. The IT Support Analyst III is expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.

ESSENTIAL FUNCTIONSTechnical Support - Provides technical support via telephone, email or online to end users on a variety of application and technical issues.• Gather the customer’s information and determines the customer’s issue by analyzing the symptoms and figuring out the underlying problem• Determine severity of problem and ensures response time is minimal through triage process• Provide practical solutions to a wide-range of applications/technology problems/issues • Identify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action procedures• Identify, troubleshoot, research and resolve complex technical problems • Able to challenge conventional practices • Adapt established methods for new users• Pursue ongoing process improvement• Create solutions to complex problems• Assist in the evaluation of new technology as potential solutions to existing problems

REQUIRED & PREFERRED QUALIFICATIONS• Bachelor’s Degree or equivalent work experience in a related field required.• ITIL Certification and CompTIA A+ preferred• 3+ years’ experience supporting ERP applications preferred• 5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners required• 5+ years’ experience with Bomgar or other remote control tools preferred• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

• 5+ years’ experience supporting the following applications and technologies preferred: o Trend Micro Antiviruso Citrixo Active Directoryo TCPIP, DNS, DHCP, WINSo VPN client configurationo Microsoft Exchange/Outlook: Creating ruleso Microsoft Excel : understanding Macros and formulaso Internet Explorer, Chrome, HTML, Win install, internet/intranet support issueso Help Desk Incident Management Softwareo SQL or Microsoft Access database

Vacancy expired!

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