Patient Care Coordinator

Job DescriptionJoin the Coram/CVS team as a Patient Care Coordinator and you will support branches with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branches, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.As a Patient Care Coordinator, you will… Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints. Assess patient needs and document referral requests for coordination of care. Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company. Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information. Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.This is a full-time, permanent, benefited position and is NOT through an agency. The typical work hours will be Monday - Friday from 9:00 am - 6:30 pm PST with on call and weekend rotation.Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient’s life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideosPay RangeThe typical pay range for this role is:Minimum: 17.00Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsMinimum two years experience in customer service. Minimum two years experience in healthcare. Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience working in a pharmacy setting. Ability to work in a team environment. Experience working with healthcare insurance. Experience with medical terminology. Strong attention to detail.

EducationHigh School diploma or GEDBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.