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Seasonal Student Loans Customer Service - (Remote)Remote EligibleR26118In-Office: New Albany, Ohio; Phoenix, Arizona; West Valley City, Utah; Newark, DelawareAbout This RoleDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionClass Start Date: May 2023Available Shifts:OH, DE, NJ, MD, PA, (EST)7:00 AM - 4:30 PM, M-F w/wkds (FX) EST8:00 AM - 5:30 PM, M-F w/wkds (FX) EST9:00 AM - 6:30 PM, M-F w/wkds (FX) ESTUT (MDT)5:00 AM - 2:30 PM, M-F w/wkds (FX) MDT6:00 AM - 3:30 PM, M-F w/wkds (FX) MDT7:00 AM - 4:30 PM, M-F w/wkds (FX) MDTAZ (MST)4:00 AM - 1:30 PM, M-F w/wkds (FX) MST5:00 AM - 2:30 PM, M-F w/wkds (FX) MST6:00 AM - 3:30 PM, M-F w/wkds (FX) MSTStarting Wage: $17.00 per hourThis is a Temporary Position with the Opportunity to Promote to a Full Time Role!Discover Perks
401k
Paid Training
Onsite cafeteria
Coaching and development
Opportunity to promote to permanent employment based on performance, attendance and business need
What You’ll Do
Handle basic and routine Student Loan inquiries via multiple channels, generally through phone, online chat, or document processing. Student Loan Account representatives use computerized system for tracking, information gathering, and/or troubleshooting.
Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.
How You’ll Do It
Assist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing.
Qualifications You’ll NeedBonus Points If You Have
High school diploma or GED
1+ years of experience in collections, customer service, call center or related field
What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Vacancy expired!