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DescriptionYou Lead the Way, We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.The American Express Data Office is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) and is American Express’ data center of excellence. The mission of the Data Office is to realize the potential of our data assets to power the world’s best customer experience. The Data Office provides the principles, policies, processes, architecture and governance to enable consistent, trusted and usable data to drive accurate data-driven business outcomes.ResponsibilitiesThe Senior Manager of Communication and Adoption will be responsible for leading the Enterprise Data Governance (EDG) Communication Strategy, Brand Equity and Program Adoption.Communication
Build a well-defined communications strategy that ensures appropriate messaging at various levels, using impactful and relevant channels
Create consistent transparency across the program for both colleagues, partners and external stakeholders
Establish creative mechanisms that efficiently organize, repurpose, and publish material to various recipients
Brand Equity
Own, develop, manage and govern the EDG brand toolkit (including imagery, checklists, process, guidelines, mailboxes, distribution etc.) to establish a clear brand identity
Capture and analyze Voice of the customer via multiple channels
Own, manage and create the strategy for a streamlined documentation and information sharing via multiple channels (Confluence, internal social presence (AXP Square) etc.)
Conceptualize, design, and layout product collateral including presentations and various print and digital assets
Program Adoption
Support education and training content to acclimate and evangelize the Program, Processes and technology that support data governance efforts
Work with internal subject matter experts to develop high impactful content and instructional content
Conceptualize, orchestrate and conduct enterprise wide EDG events to bring awareness and adoption
Foster innovative ideation, new learnings, knowledge transfer, and a renewed momentum to strive for excellence
Drive process efficiencies by clear & consistent messaging across various communication channels
QualificationsA successful candidate will have:5 years of professional experience in a leading role in communications or journalism
Proven ability to craft and implement proactive and effective communications strategies that drive key business and communications outcomes
Experience with web-based corporate wiki products like Confluence, Intranet publishing software, and Office 365/SharePoint
Advanced knowledge and expertise in PowerPoint and Visual presentation skills
Creative storyteller, visual illustrator, and content management is a must
Strong writing skills needed to produce clear and concise materials
Keen attention to detail and ability to anticipate stakeholder and program needs
Ability to partner and influence across multiple teams, functional areas, and levels of leadership to drive results
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J). This requirement is subject to legally required accommodations.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Job: RiskPrimary Location: US-New York-New YorkOther Locations: US-Arizona-PhoenixSchedule Full-timeReq ID: 22025046
Vacancy expired!