Vacancy expired!
- IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Engineer and implement system solutions for customers using technologies that meet their needs.
- Implement and support disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- System documentation and consulting services to include system reviews and recommendations.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Work through a daily schedule that has been established through the dispatch process.
- 2-4 years of IT or related experience.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWALL CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred.
- BA/BS, in computer science or a related field preferred.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Vacancy expired!