Job Details

ID #45807562
State Arizona
City Phoenix
Job type Permanent
Salary USD $130,000 - $160,000 130000 - 160000
Source World Technologies, Inc.
Showed 2022-09-19
Date 2022-09-16
Deadline 2022-11-14
Category Et cetera
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Technical Services Manager

Arizona, Phoenix, 85001 Phoenix USA

Vacancy expired!

Responsibilities:

  • Manage personnel by recruiting & maintaining a trained staff, making employment, promotion and transfer decisions.
  • Develop & maintain Help Desk service level agreements in consultation with end users to define incident resolution expectations and timeframes.
  • Analyze performance of Help Desk activities and documented resolutions, identify problem areas & deliver solutions to enhance quality of service.
  • Coordinate activities to ensure that the appropriate coordination, escalation and resolution of incidents occur in a timely manner.
  • Oversee management of contract, vendor, procurement, and logistics services for all Information Management departments.
  • Experience:
    • 10+ years progressive experience in IT planning to include hardware acquisition and deployment strategies. Demonstrated project management, proven leadership, and administrative skills.
    • Strong interpersonal and communications skills.
    • 5+ years working in a management/supervisory capacity.
    • Proven track record of developing and providing Service Level Agreements, Help Desk deliverables, Desktop Support, and End-User Provisioning.
    • Thorough working knowledge of desktop hardware, operating systems, servers (Windows O/S, Exchange, SQL, UNIX, and Citrix). On-call availability required
    Qualified candidates forward MS word resume, advise present location, citizenship status, required salary range and availability details.

    Vacancy expired!

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