Vacancy expired!
- Skills equiv. to 3-5 years in comparable position. Will perform UNIX/LINUX systems administration on production and/or development servers.
- Requires RHEL or AIX, UNIX utilities and UNIX scripting experience with an understanding of hardware.
- Must have the ability to work in a fast-paced environment and strong written and verbal communication skills.
- This is for the swing shift (Monday - Thursday 11:30AM - 10:00PM Phoenix time). The Information Technology Operations Team is flexible on remote workforce.
- Three to five years of experience in a large data center environment (1000+ servers). Applies specialized knowledge and understanding of server operating systems as normally obtained through years of experience in a large server-based data center environment.
- Specialized knowledge with managing technology in remote environments and working in a 24x7/high availability datacenter environment.
- Experience working with load balancers (HSE, CSM, Netscaler) to add or remove specific servers and/or service ports from load balance under supervision of a senior staff member. ·Is comfortable with most aspects of UNIX/Windows Server systems administration; for example, configuration of mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
- A solid understanding of a UNIX or Windows Server-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, file system concepts ("inode", "superblock"). Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or dig to check information in DNS, understands basic routing concepts.
- Ability to write scripts in some administrative language (Tk, Perl, a shell). Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts. Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets.
- Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and answering calls from phone queue.
- Must possess the ability to prioritize and perform multiple tasks simultaneously.
- May be called upon to assist with an outage and or event to restore services.
- Under general supervision, this position participates in the technical administration of server systems, as well as being a point of contact for our internal customers and assists with monitoring enterprise wide alerts, as well as performing work within ITO’s incident, problem, and change queues.
- Alert monitoring, triaging and recording incidents, participating in service recovery events, and handling incoming calls and tickets from business partners.
- Provides support for routine production problems that have been escalated to the command center and/or technicians. Evaluates issues and escalates to senior technicians, engineers and/or the vendor as appropriate.
- Tracks the status of the issue and provides updates to stakeholders as required.
- Updates internal ticketing systems as required. Provides support for routine production problems that have been escalated to the command center and/or technicians.
- Evaluates issues and escalates to senior technicians, engineers and/or the vendor as appropriate.
- Tracks the status of the issue and provides updates to stakeholders as required.
- Updates internal ticketing systems as required.
- Build productive internal/external working relationships with peer and above-level positions to ensure tasks are completed.
- Completes work assignments based on departmental priorities and system criticality, under general instruction from senior administrators.
- Execute server change tickets to which a Data Center resource is assigned.
- Maintains and increases technical knowledge by attending training activities and establishing personal networks. ·Performs other duties as assigned or apparent.
Vacancy expired!