Vacancy expired!
Your Opportunity
The Sales and Service Technology organization is a forward leaning organization that follows Agile methodologies. This will be the Software Integration Support Engineer and a recognized leader within Schwab's technical community delivering the highest levels of application, system and infrastructure availability for one of the largest most respected financial service companies in the country. Break outside of the traditional IT support role and become a critical contributor in delivering technology and services that are essential in helping our customers attain their financial goals. What you are good at- Analyze and resolve application issues in production.
- Detailing resolutions in Schwab's Knowledge Article System.
- Develop and improve monitoring dashboards, and alerts process to increase availability of the application.
- Perform troubleshooting/debugging, issue triaging.
- Develop/Improve Production Readiness process to ensure the team is ready to support features deployed to production.
- Coordinate application maintenance activities, such has OS upgrade, Disaster Recovery exercise, etc.
- Provide off hours on-call critical issue on a rotational basis in support of service recovery events
- Off hours release / deployment support and application health validation as requested.
- Working with Team Leaders to craft and implement process improvement in our production services and operations.
- Bachelor's degree in Computer Science or related field.
- More than 3 years of validated experience supporting deployment, operations and support for critical applications and supporting infrastructure.
- Exposure to TCF or Springboot
- On-Call responsibility supporting service recovery events and post incident processes.
- Excellent customer service and trouble shooting skills.
- Excellent organizational, interpersonal, and oral/written communication skills.
- Ability to prioritize and work on multiple tasks simultaneously.
- Strong problem-solving and decision-making skills as well as poise under pressure.
- Accountability to work independently
- Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
- Experience in troubleshooting/debugging application issues.
- Solid understanding of application architecture: application layer, database layer, network layer
- Web Services Technology: SOAP and REST.
- Experience with configuring System Monitoring Tools and processes.
- IT service management processes. Organizational Change, Incident management, Problem management, Root Cause analysis
- Knowledge of CICD technology such as Bitbucket and Bamboo.
Vacancy expired!