Vacancy expired!
- Respond to support requests through various forms (walk-up, phone, email, ticketing)
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Image and configure computers for users
- Support Windows 10, and Office 2016
- Utilize and maintain the helpdesk tracking software
- Support of Apple iOS and Android
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Provide end-user support by providing limited desk side training in operating hardware and software.
- Strong customer service skills
- Strong interpersonal skills
- Working knowledge of computers and computer applications
- Work independently and as a team member to move the team toward the completion of goals
- Clearly conveying and receiving information and ideas through a variety of media to individuals or groups.
- Explain technical concepts in non-technical terms to clients and staff
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
- Ability to search knowledge articles, obtain and enter customer information and navigate through IT ticketing system
- Good organizational, multi-tasking and time-management skills
- Good listening skills and the ability to learn quickly and apply themselves
Vacancy expired!