IT Operations Manager - Remote job vacancy

Vacancy expired!

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an IT Operations Manager! Join us and support CSAA IG in achieving our goals.

Your Role: The IT Operations Manager will be responsible for overseeing and managing the IT Infrastructure team and ensuring that the company's technology is meeting its goals and objectives efficiently and reliably. The IT Manager will be responsible for overseeing and managing a team of 5-8 employees. Additionally, this role will manage the day-to-day activities in a traditional infrastructure and support and maintenance of applications housed in Cloud.

Your work:

Resolve customer complaints to the full satisfaction of the customer.
Work with Internal teams to contribute to business growth.
Monitor events and check in on customers throughout the day.
Assist in the generation of technical proposals and cost estimates.
Provide thought leadership and technical guidance to engineering staff.
Communicate plans, status, and issues to higher management levels.
Provide general peer to peer training support to those new to department.
Lead the team to begin to leverage process automation.
Available to provide the inputs to any action items, deliverables, etc.
Set and maintain product(s) technical vision and technical roadmap.
Efficiently use industry specific software to resolve customer inquiries, incidents and deliverables.
Define, manage and evaluate team members on goals and performance metrics.
Ensure compliance with established IT and security policies and procedures.
Participate in teams working on opportunities to promote excellence.
Collaborate with product stakeholders to translate business problem statements into technical solutions.
Provide status reporting of team activities against the program plan or schedule
Keep the project manager and product committee informed of task accomplishment, issues and status
Serve as a focal point to communicate and resolve interface and integration issues with other teams

What would make us excited about you?

Prior leadership experience; 5+ years of proven experience
Product Knowledge and Industry Experience in Tier 1 Services and Public Cloud Management
Leadership Skills: Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $147,510-$163,900. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $132,750-$196,600 This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.

Must have authorization to work indefinitely in the US.

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Vacancy expired!

ID	#45929929
State	Arizona
City	Remote
Job type	Permanent
Salary	USD TBD TBD
Source	CSAA Insurance Group
Showed	2022-09-23
Date	2022-09-22
Deadline	2022-11-20
Category	Et cetera
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Job Details

IT Operations Manager - Remote