Vacancy expired!
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.NTT DATA Services currently seeks a Salesforce TRAINER to join our team working remote, from home. TECHNICAL TRAINING SPECIALIST, Level IIIPURPOSE OF THE JOB
- Identifies, develops, and/or maintains technical skills training, re training, and cross training.
- Plans, facilitates, and evaluates classroom training. Provides input for / creates user documentation.
- 2 years of experience in claims, enrollment, or customer service positions
- 2 years of experience in training field
- High-School Diploma or GED in general field of study
- Bachelor's Degree in education, human resource development, communications, or any related field of study (preferred but not required)
- Certification of Technical Training (preferred but not required)
- 2 years of experience as a Customer Service Rep processing claims and correspondence or membership related tasks
- 2 years of experience in training, auditing or coaching
- Proficient with PC and Microsoft programs
- Intermediate proficiency in spreadsheet, database and word processing
- Strong background in facilitation of client s systems and processes
- Required Professional Competencies (Applies to All Levels)
- Intermediate skill/ability to speak professionally in a classroom setting and during meetings
- Intermediate skill/ability to use proper written communication to compose training documentation and internal correspondence
- Strong interpersonal and active listening skills to achieve a quality training experience
- Maintain confidentiality and privacy
- Interpret and translate policies, procedures, programs and guidelines to develop technical documentation
- Capable of researching and problem solving
- Ability to maintain a smooth course flow through instruction and summarizing, using the appropriate verbal and visual examples, analogies and stories to explain concepts
- Strong questioning skills to encourage classroom participation
- Ability to listen and respond to participant comments/questions while maintaining focus on course objectives
- Navigate, gather, input and maintain data records in multiple systems / applications
- Facilitate advanced training courses as assigned on topics for claims, customer service, health services, provider, membership services, new/renewal group processing, group reconciliation, enrollment correspondence, IU65/IO65 enrollment processing, or other areas. May include new-hire, re, or technical training, in addition to courses on required/mandated changes.
- Conduct training needs analysis of client s employees
- Recommend training needs as based on training assessments
- Participate in the planning, testing, development and training on basic-intermediate projects and system enhancements
- Coordinate OJT with Supervisor/Leads
- Provide advanced skills cross-training for other training specialists
- Ability to perform the essential functions of any lower levels.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned.
- Follow and accept instruction and direction
- Establish and maintain working relationships in a collaborative team environment
- Required Leadership Experience and Competencies
- Facilitate discussion at the group or individual level (Applies to All Levels)
- Ability to direct and lead others (Applies to Levels 2 - 4)
- Strong knowledge of claims and correspondence processing, customer service, medical benefits, health services or enrollment processing
- Advanced proficiency with Microsoft programs and other software tools or applications
- Expert skills in client s systems / applications
- Knowledge of a wide range of subjects pertaining to the organization's service and operations
- Promote a professional image through the use of advanced written and oral communication skills
- Experience in facilitating training and conducting coaching sessions
Vacancy expired!