Job Details

ID #15342902
State Arizona
City Scottsdale
Job type Contract
Salary USD $20 - $22 20 - 22
Source Solution Partners, Inc.
Showed 2021-06-11
Date 2021-06-07
Deadline 2021-08-06
Category Customer service
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Service Desk Analyst

Arizona, Scottsdale, 49501 Scottsdale USA

Vacancy expired!

Service Desk AnalystYour Mission: You will become part of our Global IT Services Team, and will take over 1st -2nd level IT responsibilities by phone, by e-mail and on-site. As part of your role in our service desk team, you will assist our staff with technical inquiries, provide direct solutions and assistance in the event of problems and service requests.• Completed an IT education or have equivalent technical experience, with 2+ years professional experience• Standard to complex knowledge of installation and configuration of PC hardware and software incl. Operating Systems• Experience in dealing with a ticket system as well as in process management• High degree of customer and service orientation• Fun at work in the team• Monitor, receive and respond to support escalations, assist with incoming end user calls and emails as needed• Perform fulfillment of documented standard to complex Requests• Perform resolution of documented standard to complex Incidents• Escalate to resolver teams and technology suppliers based on documented processes• Monitor ticket queues and follow up with end users and other resolver teams until tickets closed• Assist with and facilitate problem and knowledge management activities• Critical: Provide good customer service, professional oral and written communication skills• Primary Expertise: Customer Service, Standard to Complex IT Support• Seeking results-oriented, self-starter able to adapt to new requirements, with strong interpersonal and communication skills, ability to work in teamWe Offer:Great place to work at the customer locationBecome part of an international company and a professional IT network offering future growth opportunities Attractive training and incentive plans

Vacancy expired!

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