Job Details

ID #15414406
State Arizona
City Scottsdale
Job type Contract
Salary USD $18 - $21 18 - 21
Source Solution Partners, Inc.
Showed 2021-06-13
Date 2021-06-02
Deadline 2021-08-01
Category Customer service
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Service Desk Technician Level I

Arizona, Scottsdale, 85250 Scottsdale USA

Vacancy expired!

Service Desk Technician Level I - Scottsdale, AZ - 6 Month Contract $18-21/hr W2Essential Duties and Responsibilities• Provide answers to common technical questions, restore service, perform routine procedures to resolve a high percentage of inquiries, and route specialty issues to a higher level of support.Manages all work intake, including but not limited to: call/email queues, project work (operational readiness/transition), service requests.• Oversee, follow and improve established processes and procedures.Review and respond to customer surveys to address concerns and review for areas of improvement. Research and provide solutions to complex customer issues and inquiries• Review and utilize knowledge articles according to knowledge management guidelines and writing standards.Influence continuous effort to improve the Service Desk, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.• Conduct research and provide reports to show trends in support issues, hardware failures.• Other duties as assigned.QualificationsThis position requires a minimum of two years of software/hardware support experience.This position requires a minimum of 1-2 years professional experience. Experience within a helpdesk call center strongly desired.Experience with PC hardware and computer operating systems, including, but not limited to, Windows and IOS, is required.Proven expertise of PC hardware and computer operating systems, including, but not limited to, Windows and IOS, is required. Previous experience with Automated Call Distribution is necessary.• Demonstrated ability to communicate across all levels of the organization is necessary; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required.Intermediate level desktop computer software experience, including skills in Microsoft Office and Lotus Notes is necessary. Proven ability to work both independently and within a team is necessary. • Proven ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.

Vacancy expired!

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