Job Details

ID #12140962
State Arizona
City Scottsdale
Job type Full-time
Salary USD TBD TBD
Source Square
Showed 2021-04-11
Date 2021-04-01
Deadline 2021-05-31
Category Et cetera
Create resume

Customer Success Manager, Seller

Arizona, Scottsdale, 85250 Scottsdale USA

Vacancy expired!

Job Description

We are seeking a highly motivated and resourceful individual to lead members of Square's Customer Success team. You will not only lead a team of passionate Advocates, but you will also build out world class operations - optimizing all Success channels including, but not limited to, email, Twitter, and phone - all while strengthening team culture, driving customer happiness, and promoting employee success.

In this role, you will serve as a cross-functional liaison working with product, engineering, business development, marketing, and finance to drive Square s most important strategic priorities. You will track Key Performance Indicators weekly.

You will:

Coach and mentor team members with a focus on professional development and upstream thinking

Drive improvements in customer satisfaction across channels

Develop metrics to measure the growth and performance of the team, and provide reports as needed

Utilize deep product and industry knowledge while serving as a strong cross-functional leader

Treat Success as a product at Square, innovating and iterating on the customer experience

Develop and lead end-to-end project plans and ensure on-time delivery of critical Success initiatives

Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team

Scale the Success team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives

Qualifications

A BA/BS degree or related experience

6+ years of work experience with 3+ years of direct people management experience preferred

Past product and/or project management experience

Experience building and scaling Customer Success operations, particularly in a fast-paced startup or tech environment

The ability to effectively influence and communicate cross-functionally

Excellent written and verbal communication skills

Creative problem-solving abilities

A passion for Square and ensuring an outstanding customer experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Vacancy expired!

Subscribe Report job