Vacancy expired!
- The Customer Success team for client is the primary human connection with our customers.
- In this role, you'll be an early member of a critical team in a rapidly developing industry.
- Customer Success Specialists for client provide world-class customer support before, during and after driverless trips.
- Candidates should thrive on providing high-empathy support for customers and be excited to contribute to building processes and procedures in an uncharted environment.
- People who thrive in this role will be curious, flexible, adaptable, dynamic, and collaborative.
- Providing world-class support to customers via phone, email, chat and beyond.
- Collaborate cross-functionally.
- Contribute to process development and documentation.
- Write knowledge articles for internal and external audiences.
- Ad-hoc projects and duties as needed.
- Ability to work onsite from Phoenix office.
- A safety-first mindset, prioritizing and following all safe work practices and policies.
- Must be able to work day shift hours.
- Passion for supporting our customers with unwavering confidence, patience and empathy.
- Extraordinary written and verbal communication skills with the ability to filter and provide relevant information to the right audience.
- High level of confidentiality and discernment.
- Able to work as a W2 employee of New Journey AI (no corp to corp).
- Previous experience in automotive, high-tech or travel industry
- Experience writing knowledge articles and/or process documentation
- Passion for the AV industry
Vacancy expired!