Vacancy expired!
- Provide level II help desk support to internal and external users, resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.
- Track and monitor escalated issues to ensure proper resolution.
- Document all calls and events with detailed information regarding issue tracking and resolution.
- Research customer or application errors and resolve basic issues according to documented procedures
- Maintain and update documentation used to perform to daily duties.
- Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
- Must have 3-5 years’ experience with Tier 2 desktop support (supporting remote environments)
- Experience with Telephony knowledge - Interface with outside vendors
- Ability to manage outside vender relationships
- Experience with both MAC and Windows Troubleshooting
- Advanced skill level (SME) with MAC
- Experience working with dashboards within Intune and SCCM
- Experience with basic troubleshooting with wireless headsets – USB
- Experience with VPN troubleshooting
- Experience with Palo Alto Troubleshooting
- Experience with Jump server access -Okta- password resets
Vacancy expired!