Job Details

ID #14539562
State Arizona
City Scottsdale
Job type Full-time
Salary USD TBD TBD
Source Accolade, Inc.
Showed 2021-05-28
Date 2021-05-20
Deadline 2021-07-19
Category Et cetera
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Health Assistant - Total Health & Benefits

Arizona, Scottsdale, 85250 Scottsdale USA

Vacancy expired!

Job Description

Role OverviewAs an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small.

A day in the life…Deliver interventions

  • Support members to navigate the complex and confusing health care system via phone and digital messaging
  • Influence members’ decisions & behavior by:
  • Making members smarter consumers of health care
  • Being a translator of their benefit packages & care plans
  • Helping members to better understand their benefit package in a way that they can take appropriate action
  • Helping members find doctors, in the way that best suits them
  • Uncovering barriers for members that prevent them from getting the care that is needed
  • Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
  • Leverage technology & internal resources available to you as a Health Assistant to help understand the member’s path, actions needed & next step

Drive better client outcomes

  • Assist with improved financial outcomes
    • Help members avoid inappropriate health care usage & process errors
    • Help members see the right providers at the right time
    • Help members optimize benefit packages & third party vendors appropriately
  • Assist with improved health (medical & behavioral) outcomes
    • Help clients understand & optimize their preventive services
    • Help clients see the right providers at the right time
    • Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
    • Help clients have an improved quality of life

Qualifications

What we are looking for…

  • Minimum of 3 years experience, Bachelor’s Degree or 5 years’ relevant experience in service-based environment preferred
  • Relevant background experience can include but not limited to:
  • Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education.
  • Highly agile and comfortable in high paced, innovative, technology driven environment
  • Knowledge of consumer health plans and terminology
  • Understanding of how patients use and access healthcare
  • Ability to thrive in a performance based environment
  • Demonstrate high level of personal accountability
  • Ability to listen, talk and type all at once through multi-channel communications
  • Empathetic and superior critical thinking
  • Commitment to quality and continuous improvement
  • Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
  • Strong self-management/self-starter
  • Excellent written and verbal communication skills
  • Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
  • This is listed above Demonstrated attention to detail
  • Time management and prioritization

Additional information:

  • Accolade requires Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
  • IT equipment will be provided directly by Accolade
  • ​Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)

Additional Information

What is important to usCreating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving othersMaking a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerfulTrusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff doneResults motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcareWe're curious and act big not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!

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