Privado Supervisor

Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:   Consistently offer professional, friendly and engaging serviceLead and manage the Privado team to ensure all Forbes standards and resort operating procedures are adhered toEnsure the highest possible revenues are generated for Privado with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunitiesTrack and forecast daily, weekly and monthly Privado occupancy levels and plan the department accordinglyDevelop and maintain contacts with business partners, concessionaires and counterparts of Privado throughout Fairmont Hotels & ResortsHandle guest concerns and react quickly, logging and notifying proper areasBalance operational, administrative and Colleague needsFollow department policies, procedures and service standardsFollow all safety policies Service Privado in all aspects of operationParticipate in Room Inspections and pre-arrival experiencesOther duties as assigned