Vacancy expired!
- Research and analyze escalated inquiries/issues by using critical thinking, initiative, and collaboration in combination with established processes and procedures
- Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications
- Identify, recommend and document modifications or improvements for critical business applications
- Serve as a the technical liaison between the development and user communities
- Review and analyze customer feedback on critical business applications
- Research possible thematic trends with reported issues
- Conduct training for Service Desk and other support teams on new products or services being rolled out to the enterprise
- Complete Payment Card Industry (PCI) compliance processes
- Create and review functional specifications, instructional documents, and knowledge articles for business operations applications and processes
- This position requires a minimum of three years IT support experience or eighteen months working with Company business applications hardware experience.
- Knowledge of POS systems, SAP, invoice applications systems and payment application systems is necessary.
- This position requires excellent written and verbal communication along with strong interpersonal and customer service/orientation skills.
- Ability to prepare and/or execute test plans, test scripts and test cases is necessary.
- Intermediate level computer experience, including Microsoft Word, Excel, PowerPoint and Visio is necessary.
- This position requires technical, analytical and critical thinking skills, including, but not limited to, attention to detail, analytical, trouble-shooting and problem solving.
Vacancy expired!