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Job Description
RoleoverviewThe Project Coordinator, Customer Audits is responsible for supporting customer audit projects. Customer audits are cross-functional and require a multi-disciplinary approach to problem solving across process, people, data, and technology. The Project Coordinator will be expected to interact and build relationships with internal and customer subject matter experts, business process owners, customer partners and members of the Operations team at multiple levels throughout Accolade. This role is critical to successfully growing Accolade by creating predictable and efficient project plans and processes to support our customers’ needs.
A day in the life…- Provide administrative and logistical support, including meeting scheduling, meeting notes and action item tracking to ensure projects are delivered on schedule, within agreed scope and create a high customer satisfaction.
- Maintain and manage work streams as part of overall customer implementation project plans. Create and maintain relationships with customers and their partners.
- Work closely with Quality Assurance Leadership to support customer audits.
- Clearly identify project delivery risks to the Customer Audits Manager.
- Contribute to maintenance of the Accolade project management repository, tools, and templates.
- Acts as project resource for assigned projects, which includes building collaboration with the project team and conducting meetings to meet implementation goals & objectives.
- Support the development of communications and/or presentations to support specific customer implementation processes, as well as those that can be leveraged for future implementations.
- Use and deploy project management tools to provide control and communication of projects.
- Performs other duties as assigned
Qualifications
What we are looking for…- Bachelors’ Degree or an equivalent combination of education/experience
- 0-2+ years of related project experience.
- Experience in the health insurance industry preferred.
- Experience supporting customer facing projects, including business integration and information technology preferred.
- Demonstrated ability to produce high quality deliverables and identify project delivery risks preferred.
- Ability to work with business process owners and learn Accolade’s business, systems, processes and data and represent Accolades requirements when working with 3rd parties.
- Ability to learn Microsoft Project and other Project Management tools (demonstrated proficiency strongly preferred).
- Proficiency in Microsoft Excel and PowerPoint.
- Excellent communication, presentation, analytical, problem solving and conflict resolution skills.
- Ability to work in an environment with changing priorities and embrace change.
- Data-driven and fact-based: focused on getting to best outcome for our customers.
- Detail-oriented and inquisitive.
- Actively keeps current on best practices of project management.
- PMP Certification (or desire to obtain certification) preferred.
Additional Information
What is important to usCreating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:We find joy and purpose in serving othersMaking a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.We are strong individually and together, we’re powerfulTrusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.We roll up our sleeves and get stuff doneResults motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.We’re boldly and relentlessly reinventing healthcareWe're curious and act big not afraid to knock down barriers or take calculated risks to change the world, one person at a time.All your information will be kept confidential according to EEO guidelines.
Vacancy expired!