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Role: Service Desk Engineer Day One Onsite Location: (Scottsdale, AZ) 16100 N. 71st Street, Suite 250 Scottsdale, AZ 85254 Type: Contract Job Description: The role requires providing phone, Email and chat support for end users for one of our prestigious client. This is an role where the incumbent is expected to be aware about ITIL methodologies Incident, Service Request, Change and Problem. The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. Handling all the Inbound calls, chat and emails in service desk Handling Basic queries from end users Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot for printers & related computer hardware. Knowledge of Citrix and VPN Customize & configure desktop hardware to meet specifications and business standards Job Requirements/Skills: Windows 10, End User Application Support, Configured Server Skills Required: Windows 10
Vacancy expired!