Job Details

ID #43611107
State Arizona
City Scottsdale
Job type Permanent
Salary USD TBD TBD
Source Vaco Technology
Showed 2022-06-25
Date 2022-06-25
Deadline 2022-08-24
Category Et cetera
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Service Desk Engineer

Arizona, Scottsdale, 85258 Scottsdale USA

Vacancy expired!

Vaco is working with a market leader in Scottsdale as they look to grow their technical support teams. We are targeting those with a "service first" attitude and best in class track record of technical support. In this role, you would be responsible for providing first and second level technical/customer service and support to company end-users and desktop related issues; applications, computers, accessories, and peripherals. You will assist with desktop system (Windows and Apple OS) support, network printers, desk phones and basic network connectivity. You will be a team player, working with team members and other IT support personnel to diagnose and resolve problems.

Job Duties

  • Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email, and other request mechanisms. Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes, and procedures.
  • Install workstations, laptops, printers, and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring. Monitor ticketing queues and route/assign incidents and requests as needed.
  • Targeting those with a thorough understanding of Microsoft Windows operating systems.
  • Basic understanding of Apple hardware and software, supporting Apple laptops.
  • Experience troubleshooting and supporting Microsoft Outlook and Office 365.
  • Moderate understanding of server structures and Active Directory.
  • Moderate understanding of network software, hardware, and services.
  • Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles.
  • Responsible for supporting desk phone devices and management software.
  • Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices.
  • Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained.
  • Assist in moving desktop equipment to different locations. Ability to follow and abide by all information security policies and practices.
  • Moderate experience troubleshooting and remediation of anti-virus detections and malicious code infections. Monitors systems and alarms, troubleshoots, and escalates where appropriate.
  • Moderate experience using OS imaging tools and application packaging tools.
  • Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect always.
  • Exhibit an honest and committed effort to delivering as promised, never compromising quality.
  • Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.
  • Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers
  • Associate degree or equivalent experience (Bachelor's preferred)
  • 3-6 years related experience preferred.

Vacancy expired!

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