Vacancy expired!
- Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email, and other request mechanisms. Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes, and procedures.
- Install workstations, laptops, printers, and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring. Monitor ticketing queues and route/assign incidents and requests as needed.
- Targeting those with a thorough understanding of Microsoft Windows operating systems.
- Basic understanding of Apple hardware and software, supporting Apple laptops.
- Experience troubleshooting and supporting Microsoft Outlook and Office 365.
- Moderate understanding of server structures and Active Directory.
- Moderate understanding of network software, hardware, and services.
- Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles.
- Responsible for supporting desk phone devices and management software.
- Ensure the stable operation of desktop computers (Windows and Apple OS), accessories and peripherals following established guidelines and best practices.
- Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained.
- Assist in moving desktop equipment to different locations. Ability to follow and abide by all information security policies and practices.
- Moderate experience troubleshooting and remediation of anti-virus detections and malicious code infections. Monitors systems and alarms, troubleshoots, and escalates where appropriate.
- Moderate experience using OS imaging tools and application packaging tools.
- Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect always.
- Exhibit an honest and committed effort to delivering as promised, never compromising quality.
- Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.
- Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers
- Associate degree or equivalent experience (Bachelor's preferred)
- 3-6 years related experience preferred.
Vacancy expired!