Vacancy expired!
Role: ServiseDesk Shift Lead Engineer Location: Scottsdale, AZ (NO Remote, Day 1 Onsite) Max Exp.: 7-10 Years Start Date: Immediate Must Have: ServiceNow Ticketing Tools (SNOW) Service Desk- SD SLA ITIL IT Service Management Service Desk Structural exp. Active Directory He/She must possess good knowledge of Windows, Active Directory, Ticketing tools, Networking basics etc. Apart from detail process knowledge the candidate is expected to possess working exp. of ITIL methodologies. The person will contribute towards effective governance of the project deliverables (SLAs KPIs Improvements etc.). The ideal candidate must have hands on experience of coaching, mentoring and development of service desk engineers. Remote Support (like Desktop/Laptop Configurations, Email Chat, Windows Migration) Scrub data for variance positive or negative in SLA KPI and other metrics Regular 1-0-1 discussions with the L1 L2 SME for performance, training needs, growth and career development ServiseDesk Shift Lead Engineer (NO Remote, Day 1 Onsite)2SNOW ITILSD-SLAC2C,W-2,1099,C2H,Contract,Contract OnlyUnited States
Vacancy expired!