Esthetician @ Los Abrigados Resort and Spa

JOB SUMMARY Under general direction the Esthetician administers professional facials, waxing services and an array of body treatments to our guests. ESSENTIAL JOB FUNCTIONS

• Consistently provides facial and body treatments in accordance with spa protocols and accepted certification practices.
• Performs services within the allotted timeframe.
• Has complete knowledge and understanding of all services and products. Educate and train guests in these areas.
• Prepares for each treatment and properly clean and restock room as required.
• Properly cares for equipment and use proper amounts of product to assist with cost controls.
• Upholds the standards for sanitation and sterilization as directed by law and the Spa's policies and procedures.
• Professional and courteously handles guest questions and concerns.
• Provides accurate, appropriate and immediate responses to all guest requests, ensuring complete guest satisfaction.
• Communicates to management any and all occurrences involving staff or guests in the Spa that require attention.
• Actively promotes the Spa, treatments, services, sessions and retail, as well as available programs, promotions and/or discounts.
• Possesses the ability to work without direct supervision.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

EDUCATION

• Technical/Trade school certification or equivalent in related field.

EXPERIENCE

• A minimum of six (6) months of experience in the Spa field required.
• No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

• This position does not require any supervisory responsibilities.

LICENSE & CERTIFICATIONS

• Esthetician License – must be state specific.

SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to use sound judgment; work independently, with minimal supervision.

ADDITIONAL INFORMATION

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as ofAugust 02, 2021.If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated.As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.