Vacancy expired!
- Answer incoming calls/Emails from clients needing help with all their banking needs
- Learn and help pilot a new chat feature we will be launching in 2022
- Demonstrate white glove customer service in handling all customer requests for the Startup Banking clientele
- Problem solve and assist clients with account research
- Maintain a strong work ethic in a fast-paced environment multi-tasking when necessary
- Work with internal partners to ensure RMS tickets are completed accurately and submitted in a timely manner
- Excellent written and verbal communication skills with the ability to convey information effectively and tactfully
- Partner with Startup Banking sales team ensuring client requests are handled accurately and in a timely manner, escalating appropriately as needed
- Demonstrate the ability to read/report team metrics pointing out trends and areas of improvement
- Strong attention to detail
- Drive service innovation and transformation through automation, self-service capabilities, and channel integration
Vacancy expired!