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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role :Wells Fargo is seeking a Business Execution Consultant to support issue management activities for Fraud & Claims Management as part of Consumer Small Business & Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:
Conduct root cause analysis of newly opened issues in Fraud & Claims Management
Develop corrective action plans within Issue Management Policy timelines
Monitor progress on multiple issues, capture status updates, and gather artifacts to demonstrate progress or completion of activities
Utilize independent judgment to provide the business with feedback on risk mitigation for control gaps or enhancements
Partner with the Review and Issue Management Sustainability Review Team and the business to monitor the success of the corrective actions
Work with Operations Customer Remediation Coordinator to confirm and document whether issues will require a customer remediation and assist as needed through the remediation process
Collaborate, consult, and report out statuses to business leaders and other impacted parties
Drive the issue closure work forward; proactively identify bottlenecks and risks within individual issues, escalating when necessary
Meet fixed deadlines with a sense of urgency to create resolution, close issues and care for customers and employees in a controlled, risk-focused environment
Lead frequent meetings and prepare documentation for all levels within the organization, taking ownership for items discussed and efficiently following up on requests
Engage in teamwork with multiple operational areas and employees to create successful customer, employee and business issue closure resolutions
Participate in a variety of assigned and ongoing business operations to ensure success in meeting Fraud & Claims Management goals and objectives
Review and research strategies and action plans to establish effective processes while meeting performance and policy expectations
May provide work direction to less experienced staff
Required Qualifications, US:
2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years of financial services industry experience
Experience with Fraud & Claims Management business processes and procedures
1+ years of management experience in fraud and claims
1+ years of experience with issue management or project management
Experience managing multiple projects concurrently from beginning to end
Experience assessing the adequacy of policies, procedures and processes including compliance and operational controls
Ability to support many high priority, high complexity, and high risk efforts simultaneously
Experience determining the root cause of identified issues
Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
Meeting facilitation experience in leading discussions that result in consensus and commitment
Experience communicating in both written and verbal formats with senior level leaders
Strong organizational, multi-tasking, and prioritizing skills
Strong time management skills and ability to meet deadlines
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Proficient with MS Excel, PowerPoint, Teams, and SharePoint
Ability to build and maintain successful working relationships with multiple business groups
Ability to be flexible and adjust plans quickly to meet changing business needs
Job Expectations:
Hybrid remote and in office work schedule
Willingness to work additional hours as needed
Locations:
7001 Westown Pkwy West Des Moines, IA 50266
2600 S Price Rd Chandler, AZ 85286
1305 W 23rd St Tempe, Arizona 85282
301 S Tryon St Charlotte, NC 28282
5201 W Amelia Earhart Dr Salt Lake City, UT 84116
550 S 4th St Minneapolis, Minnesota 55415
Preferred locations listed above. Other core locations within the Wells Fargo Consumer & Small Business Banking & Operations, Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.
Job Posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: WELLS FARGO BANKReq Number: R-256322-6Updated: Sun Mar 26 00:00:00 UTC 2023Location: TEMPE,Arizona
Vacancy expired!