Job Details

ID #45820672
State Arizona
City Tempe
Job type Contract
Salary USD TBD TBD
Source Infojini
Showed 2022-09-19
Date 2022-09-18
Deadline 2022-11-16
Category Et cetera
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Desktop Support

Arizona, Tempe, 85284 Tempe USA

Vacancy expired!

Job Title: Desktop Support Job Location: Tempe, AZ 85284 Essential Functions:

  • Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
  • Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
  • Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Processes timely and accurate information to ensure compliance with vendor warranty requirements.
  • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
  • Adheres to client policies and procedures while maintaining the integrity of the customer's data.
  • Maintains and updates work order tickets in client's ITSM tool.
  • Coordinates across multiple departments/vendors to provide support.
  • Represents Wipro in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with the customer when responding to technical questions or requests for information.
  • Maintains regular attendance.
  • Other duties as assigned by management.
Required Education, Knowledge, and Experience:
  • Must have a high school diploma or equivalent; College degree in a related field is preferred.
  • 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
  • Experience with various versions of Microsoft operating systems.
  • Experience with various versions of Microsoft Office Suites.
  • Some experience with AD and imaging software.
  • Knowledge of industry quality standards.
  • Client-required certifications, if needed.
Abilities and Skills:
  • Strong verbal and written communication skills.
  • Ability to explain product material to a variety of audiences.
  • Ability to work independently and as a member of a team.
  • Effective interpersonal skills.
  • Attention to detail, excellent organizational skills, and must possess solid customer service skills.
  • Maintain a professional dress code and general appearance.
Physical, Mental Requirements and Work Environment:
  • Must be able to lift and carry at least 75 lbs.
  • Must be able to stand for long periods of time.
  • Must be able to walk for long distances.
  • Must be able to sit at a computer for long periods of time.
  • Must be able to work in a fast-paced environment.

Vacancy expired!

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