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Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.
• Responsibilities should be customized for the position by the hiring manager for the specific application(s) and corporate level] • Provide support and ensure reliability of deployed technologies, systems, and processes according to established procedures and industry best practices • Troubleshoot, analyze, monitor, and review records and reports of productions, application, system failures, and other problems • Monitor performance and maintain system stability, maintain and enhance accurate documentation steps for installation, maintenance and configuration activities • Maintain platform-related inventory and other hardware/software/license tracing documentation • Provide knowledge, training, and solution sets to first level support teams to improve first call resolution and increase customer satisfaction • Review issues to identify trends and make recommendations for improvement• Undergraduate degree in information technology, computer science, or a related field • [Certifications vary on scope of role, e.g. Microsoft or Information Technology Infrastructure Library (ITIL) certification preferred] • 5-6 years' related experience [specify programs/applications/platforms] • Experience in an international corporation with a remote workforce preferred • Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS [edit to MUFG specs] • Advanced knowledge of Office 365 and Exchange • Experience with client application installation, packaging, and deployments • [Hiring manager should edit work experience to be appropriate for the role, e.g. Office 365 administration, mobile device management (MDM), Skype for Business administration, etc.]The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.Vacancy expired!