Vacancy expired!
- The primary role of this position is to provide a single point of contact for end-users within the company.
- This position provides support and maintenance with desktops, laptops, Ipads, cellphones, intranet, and POE phone system.
- Installing, diagnosing, repairing, maintaining, and upgrading as needed all hardware and equipment.
- Perform on-site analysis, diagnosis, and resolve/implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations.
- Administer and resolve issues with device networking software products.
- The technician will troubleshoot problem areas in a timely and accurate manner.
- Receive and respond to incoming calls, e-mails, and text messages regarding issues.
- Prepare, maintain, and uphold procedures for logging, reporting, and statistically monitoring IT operations.
- Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Write technical specifications for purchase of PCs, desktop hardware, and all other products
- Accomplishes all tasks and duties that may be assigned.
- 2-4 years relevant work experience.
- C, A+, Network+, MCP Certification preferred but not required
- Excellent technical knowledge of desktops, laptops, software, Ipads, cellphones; including Windows 10/11, Microsoft Office applications, Apple products to include laptops, Ipads, and cell phones both Android and Apple.
- Excellent technical knowledge of PC internal components, with ability to research PC issues/products and able to hands-on troubleshoot hardware.
- Effective interpersonal, written, and oral communication skills.
- Ability to present ideas in user-friendly language.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Vacancy expired!