Vacancy expired!
- Multitask. Lead specific Service Desk support, QA, Custom Configuration Labs, Network Engineers in the implementation of technology solutions for clients in the Western part of the United States. Be an influential innovator with industry presence and deep experience in the Professional Services space to increase Insight market share.
- Take ownership. You will help build and grow our Professional Services offerings, and ensure customer satisfaction. You will also manage risk, client satisfaction, communication plans, change management, financial performance.
- Be a leader. Motivate your team to find successful solutions. You will be providing guidance to your team for successful client engagement and delivery. In addition, grow market share through strategic efforts on an industry level.
- Be challenged. Be a persuasive SME/Win Strategist with deep knowledge and sales enablement qualities within our Services Division. You'll lead the pursuit of large deals with a consultative approach that can develop a very compelling win strategy to qualified deals.
- Proven experience leading and developing delivery teams, specifically leading data center technicians working in multiple locations.
- Oversight of all technician activities for multiple clients
- Must own relationship with multiple customers
- Organized, articulate, detail-oriented and able to multi-task
- Follow business practice guidelines and communicate to management existing or potential problems.
- Ensure adherence with client Change Management process
- Ensure warranty process is followed.
- Create, confirm and/or complete service orders.
- Determine assignments to work centers or individuals for scheduling, based on data supplied.
- Follow business practice guidelines and communicate to management existing or potential problems
- Navigate internal/external reference support materials.
- Assist with all aspects of technical support,
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!