Vacancy expired!
- Research, analyze, record, communicate, and resolve all client escalations and concerns
- Recommend process improvements within client environments, as well as within Insight
- Develop measureable goals to track and trend results on client desired objectives
- Monitor internal operations to assure established processes, policies, and procedures are followed, timelines are met and actions are taken to promote client success
- Execute a strategic plan to optimize Insight offerings within the client by seeking expansion opportunities
- Operate as a point of contact for all client matters
- Act as liaison between Insight, Client and Insights MS during all fault conditions, projects and discussions.
- Coach and mentor Teammates
- Technical Operations
- Possess a wide understanding of datacenter technology - WAN/LAN, IPT, IPCC, Security, Servers, virtualization and public cloud.
- Be very familiar with the Insight's portfolio of products and its supported technologies (both past and present).
- Effectively communicate technical issues in a clear and concise manner.
- Effectively leverage the platform for service delivery (ITSM & Monitoring)
- Speak to and fully understand each of Insights MS offerings.
- Project Management
- Successfully plan and coordinate multiple IT projects to multiple clients.
- Efficiently manage timelines and budgets.
- Serve as liaison between clients and internal personnel.
- Ability to lead a team of personnel by providing leadership, assistance and advice.
- Manage the day-to-day operations of the team and is responsible for employee maintenance (operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
- Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
- Ensure an affirmative focus and representation of corporate initiatives to all teammates.
- Ensure client adoption of subscribed services
- Accountable for the overall success of their clients assigned to them
- Aid in the development process of new service offerings thoroughly and completely from concept to active deployment.
- Leverage ITSM platform to deliver services
- Leverage monitoring platforms to deliver services
- Serve as primary contact with clients in regard to all IMS interaction.
- Other duties as assigned.
- Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
- 3-5 years' experience managing technology including new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
- Must have the ability to lead highly technical teammates even when its not their technology specialty or experience
- 5-8 years' managing, supporting, and operating enterprise datacenter infrastructures
- Managed Service experience highly desirable
- Strong technical background specifically around direct support of a particular technical discipline
- Must have the ability to understand and navigate through ITSM platforms
- Must have the ability to understand and navigate through Infrastructure Monitoring platforms
- Must have excellent customer relationship management skills
- Must be able to conduct practice working sessions and run practice update meetings with both technical and non-technical attendees.
- Must have proven track record of exhibiting leadership qualities and skills that motivate practice team members to drive the successful performance.
- Must have the ability to lead and manage a technical team delivering complex solutions required.
- Must possess strong analytical skills.
- Must be comfortable in serving as the subject matter expert in their assigned practice area.
- Must be a polished and disciplined communicator, both written and oral.
- Intermediate knowledge of MS Office products required.
- While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!