Vacancy expired!
- 2 years’ minimum experience in customer service (wireless, cellular, telecommunications industry help desk, or computer environment preferred).
- BS/BA degree in computer science or an engineering field preferred; or equivalent work experience.
- A+, Network+, CCENT certifications a plus.
- Familiarity with Satellite, Cellular GSM, RF or Electrical/Electronic concepts is a plus.
- Familiarity with the maritime environment and port-based logistics a plus.
- Any foreign language experience is a plus.
- Military background is a major plus
- Provide second level support and troubleshooting to Telecom Service Providers and internal customers for all client voice and data products and services in a 24x7 environment.
- Respond to phone and email inquiries in an efficient and timely manner while providing excellent customer service.
- Perform in-depth troubleshooting of reported issues. Drive issues to resolution while documenting and tracking all issues in the appropriate databases. Provide “cradle-to-grave” ownership of issues.
- Anticipate customer needs and proactively identify solutions.
- Provide training to Service Partners, vendors and internal customers.
- Assist highly technical end users; develop and troubleshoot their custom solutions.
- Participate in team projects such as the testing of new products/services prior to release.
- Coordinate and track onsite service requests with network of Global Service Providers.
- Knowledge of client products, services, provisioning systems and business operations a plus.
- Strong analytical skills.
- Exceptional customer service skills.
- Must be organized, able to multi-task, self-motivated and possess the ability to work in a fast -paced environment while maintaining a positive attitude and work effectively in a team environment.
- Excellent communications skills, both written and verbal.
- Technical aptitude and creative problem-solving capabilities.
- Extremely flexible to support swing shifts, night shifts and weekends in a 24x7 environment.
- Knowledge of PC/Mac/Linux computer environments.
- Knowledge of LAN/WAN components and IP technologies.
Vacancy expired!