Job Details

ID #21745849
State Arizona
City Tempe
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2021-10-27
Date 2021-10-26
Deadline 2021-12-24
Category Sales
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Deployment Intern

Arizona, Tempe, 85280 Tempe USA

Vacancy expired!

Position Description Job Title: Technical Services Intern Date : October 2021 Department/Group: Technical S ervices Grade : Click here to enter text. Reports To: Click here to enter text. Exempt ion Status : Non-Exempt Position Objective The Tech Services Intern will assist in providing support to Tyler employees and to ensure timely and high quality support of applicable hardware and software environments. The Tech Service Intern also provides reports to management regarding various technical environments .

Principal Duties
  • Provide s Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services .
  • Maintain s and re port s on hosting center environment to ensure proper performance and functionality for our clients.
  • Reviews and reports internal statistics, and makes recommendations based on data collected.
  • Assists management with quality control of the support processes by providing reports, and mon itoring phone and incident data.
  • Work s with Tech Services team to perform duties related to internal software and hardware audits, licensing, inventories and more.
  • R eport s on a ll hardware and software assets.
  • May work closely with Tech Service Deployment manager to maintain licensing compliancy and status .
  • May m aintain internal and resale hardware i nventories.
  • May f acilitate the loaner maintenance program .
  • May c ontrol shipping and receiving for all Technical Service Department needs .
  • Performs other duties as assigned.

Scope and Impact (Accountability) The Tech Services Intern will be charged with Deploying Tyler software, collecting, analyzing and reporting on data collected from various places within Tyler that interact with Technical Services . They will also provide troubleshooting assistance to many internal employees so they can be successful in their jobs .

Th is position will help ensure our employees/clients receive the highest level of service possible and thus has a high impact on the company. Complexity The Tech Services Intern m ust be able to:
  • Work effectively with internal employees from a variety of departments to ensure Tyler delivers excellent service in a consistent manner.
  • Extract information from from various sources , analze the information, and report on the findings.
  • Demonstrate strong technical skills in relation to software and hardware used to support Tyler's applications.
  • Demonstrate strong organization skills.
  • Manage multiple tasks and notify appropriate management when necessary .
  • Demonstrate effective verbal and written communication skills .
  • Adapt to changing product s and environments .

Education, Experience and Special Skills
  • Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills .
  • Ability to handle and prioritize multiple tasks in a fast paced, technical environment .
  • Ability to work independently or in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

Location

Tempe, Arizona | Billings, Montana

Travel

0-5%

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Apply Online Requisition Number:2021-1366 INDLGD #DICELGD Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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