Customer Service Representative

DescriptionRobert Half is seeking a candidate for a Customer Service Representative position, with a well-established medical provider. The Customer Service Representative position is located in Tucson, AZ. Are you a Customer Service Representative or have an extending healthcare or customer service background ? Then this opening is for you!The Customer Service Representative will: Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders Escalate drug related calls as appropriate to licensed pharmacist for resolution Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages Make outbound calls to customers on prescriptions withhold orders and payment issueFor immediate consideration please email a copy of your updated resume to Karrie.Bolling@roberthalf.comRequirements1 year experience in an office setting, call center setting or phone support role but not requiredHigh school diploma or GED. Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs Ability to remain focused and productive each day though tasks may be repetitive Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the materialOfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $15.25 - $15.25 / HourlyLocation: Tucson, AZDate Posted: November 11, 2019Employment Type: TemporaryJob Reference: 04850-9502294752Staffing Area: OfficeTeam