Vacancy expired!
NTT DATA's Client is seeking a Desktop Support / Field Tech Analyst to execute service delivery according to Managed Client Policy & Procedure Guide. Job Responsibilities:
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Strives to meet all Client SLAs & Customer Satisfaction Goals.
- Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
- When required provides onsite shadowing to NTT DATA Field Service Team.
- Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
- Basic installation and maintenance of technical products.
- Follows predefined procedures and tasks in everyday activities.
- Work is regularly reviewed by a more senior level technical specialist.
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
- Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
- 3-5 year experience in servicing/deploying computer equipment
- Must have proven customer service background.
- Individual will be knowledgeable of Windows operating system environment.
- Able to comprehend and follow verbal and written technical instructions and scripts.
- Qualified resources should have A+ certification or equivalent skill set; basic Windows troubleshooting will be involved.
- Certification in various hardware platforms may optionally be required for servicing hardware issues.
- Individual must have ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
Vacancy expired!