As our HVAC Service Manager, you'll oversee the day-to-day operations of our service department—ensuring efficient scheduling, high-quality workmanship, and exceptional customer service. You’ll mentor technicians, streamline processes, and help shape the future of our business as we continue to grow.
Key Responsibilities
Lead, support, and schedule a team of HVAC service technicians
Oversee service calls, diagnostics, repairs, and installations
Monitor key performance indicators (KPIs), team productivity, and client satisfaction
Manage dispatching and workflow to maximize efficiency
Resolve customer concerns with professionalism and urgency
Enforce safety standards and company policies
Assist with hiring, onboarding, training, and retention of team members
Collaborate across departments to align service offerings with client needs
What We’re Looking For
5+ years of hands-on HVAC experience
2+ years in a supervisory or management role
Valid EPA Certification and HVAC license
Strong technical knowledge of HVAC systems, tools, and troubleshooting
Proven leadership and team management skills
Excellent communication and customer service mindset
Familiarity with scheduling software, service platforms, and Microsoft Office
Service Titan experience is a plus
Valid driver’s license required
Pass Background Check
What We Offer
Competitive compensation
401(k) with company match
Paid holidays and PTO
Company vehicle, phone, and fuel card (if applicable)
Ongoing training and career development
Opportunity to grow with a small but fast-growing company that values your input
Schedule & Location
Full-time, year-round work
Monday to Friday | 8–10 hour shifts
Some on-call and weekend availability
On-site position in Tucson, AZ