Job Details

ID #4511768
State Arizona
City Usaz
Job type Full-time
Salary USD TBD TBD
Source Spear Education
Showed 2020-08-08
Date 2020-08-05
Deadline 2020-10-04
Category Et cetera
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Vice President of Practice Growth Consulting

Arizona, Usaz 00000 Usaz USA

Vacancy expired!

Job Description

Under the direction of theCOO, the Vice Presidentof Practice Growthis responsible for the strategy, staffing, operation, and growth ofSpear Practice Solutions.This roleis focused on drivingtight and innovativeprocesses andleading and developing an industry-leading team in a high performance culture.

Essential Functions

Operations:

You will drive, manage and support the execution of Spear's Practice Growth customer journey and drive scalability that allows Spear to exceed budget goals for new members, retention and recurring revenue.A gift for driving operations and process is critical to success.

  • Shape and execute thePractice Growthstrategy, annual business plan, and meeting of retention goals
  • Utilize Consulting analytics to assess external impact and internal efficiencyof consultants; monitor and address findings
  • Utilize NPS, Customer Health and user engagement metrics from sales, to on-boarding and membership engagement to make process and tactical improvements
  • Lead anddrivecontinuous improvement of thecustomer journey and "consultant" client interaction effortsknown as the Consulting Framework
  • Develop and lead operational improvement initiatives that yield long term scalability within the department
  • Participate as a Subject Matter Expert, representing Spear Practice Solutions, in company-wide strategic initiatives

Client Focus:

You will maintain a high degree of focus on client outcomes so that each client is individually monitored and managed to achieve success through utilization of Spear’s entire ecosystem of products and services. Asuccessful candidate has atalentfor understanding customer needsand connecting them toorganizational solutions.

  • Ensure clients are successfully oriented to the suite of products, tools and services offered within Spear Practice Solutions
  • Partner with Product team to improve customer journey, refine tools/resources as needed and execute complete product/tool training 
  • Lead formalized metric review and client analysis to proactively influence client experience and engagement
  • Lead cross functional alignment across product, content, technology and operations in support of the Practice Solutions delivery model
  • Manage and drive continuous improvement in effective client escalation protocols

Leadership:

You will establish a high performing organization of skilled consultants that can achieve all metrics and be easily scaled.A passion for leading people and developing team members is a must.

  • Ensure consistency of approach and quality in consulting delivery across individual consultants
  • Develop a "Practice Growth Consultant" human capital approach that simplifies the consulting model while allowing for career pathing within the consulting role
  • Lead Consulting recruitment, selection, onboarding, and retention activities.
  • Ensure the team has effective knowledge systems, administrative tools, talent management and development processes and other procedures

The leadership responsibilities of this role will require that you:

  • Drive and support a culture of high engagement
  • Provide constructive feedback, facilitate team member growth and development, and support professional/personal goals 
  • Understand team member accomplishments and drive recognition activities within your team and cross functionally 
  • Be a role model by aligning with and exhibiting behaviors consistent with Spear core values and promoting those values within the team 

Qualifications

  • 10+ years of consulting leadership experience in a human capital-forward industry
  • Bachelor’s Degree required, MBA preferred
  • Proven experience building out process and managing to metrics
  • Strong management abilities, including leadership orientation, project planning, staff development, and problem-solving ability
  • Strong understanding of organizational design
  • Strong analytic skills and ability to work with qualitative and quantitative data.
  • Ability to conceptualize systems/processes/products.
  • Strategic thinking and the ability to recognize and leverage opportunities
  • Change management and business knowledge and experience.

Additional Information

What Spear Offers

  • Beautiful Facility
  • Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
  • 24 Hour Onsite Gym
  • The Most Amazing Coworkers Around
  • Spear Cares
  • Final 30 (A great way to wrap up a productive week!)
  • Great work/life balance
  • Regular Town Halls and CEO Lunches
  • Career Development Pathways
  • Flexible Time Off plus Spear Holidays
  • And much more!

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!

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