Job Details

ID #45645410
State Arkansas
City Bentonville
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Swift Strategic Solutions Inc
Showed 2022-09-13
Date 2022-09-12
Deadline 2022-11-10
Category Et cetera
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Contact Center Platform Architect

Arkansas, Bentonville, 72712 Bentonville USA

Vacancy expired!

A technology services client of ours is looking for Contact Center Platform Architect on their ongoing projects.

Below are the required skills for this role –

We need a minimum of 10+ Years hands on experience in the following.
  • Overall, 8 to 10 years of experience in Contact Center technology and Migration process. Should have experience in Nice inContact Platform and exposure to Avaya is added

Should have expertise in the below given components but not limited to this.
  • Cloud Contact Centers
  • AI & Bots
  • ACD and IVR
  • Work Force Management
  • CTI servers and CRM adopters
  • Recording solution
  • Wallboard
  • Automatic Speech Recognition (ASR)
  • Text to Speech (TTS)
  • Outbound Dialer
  • Callback and Post call Survey
  • Must be proficient in the techniques that lead to, the production and design of complex Contact Centre environments. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
  • Should have prepared of Roadmap, Strategy for Call Center Implementation
  • Knowledge on Hosting, Network, Telephony, Storage and SSO configurations
  • Knowledge of all phases of IVR development including design, coding, testing, debugging, implementation, and support of contact center.
  • Knowledge with different database technology MSQL, PostgreSQL, Oracle, Cache etc.
  • Knowledge of CTI and CRM integration for contact center
  • Knowledge with Contact Centre design and routing methodologies to ensure successful, scalable deployments.
  • Aware of positioning of CRM CTI servers
  • Ability to handle multi-channel integration, involving Email, Fax, Web Chat etc. along with Voice
  • Knowledge about Voice XML
This role can be W2 or 1099/C2C and open for USC/H1B/resources. H1B transfer candidates are more than welcome to apply for this role. Unfortunately, we won’t be able to use OPT/CPT candidates for this role (Sorry).

Vacancy expired!

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