Vacancy expired!
A technology services client of ours is looking for Contact Center Platform Architect on their ongoing projects.
Below are the required skills for this role –We need a minimum of 10+ Years hands on experience in the following.- Overall, 8 to 10 years of experience in Contact Center technology and Migration process. Should have experience in Nice inContact Platform and exposure to Avaya is added
- Cloud Contact Centers
- AI & Bots
- ACD and IVR
- Work Force Management
- CTI servers and CRM adopters
- Recording solution
- Wallboard
- Automatic Speech Recognition (ASR)
- Text to Speech (TTS)
- Outbound Dialer
- Callback and Post call Survey
- Must be proficient in the techniques that lead to, the production and design of complex Contact Centre environments. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
- Should have prepared of Roadmap, Strategy for Call Center Implementation
- Knowledge on Hosting, Network, Telephony, Storage and SSO configurations
- Knowledge of all phases of IVR development including design, coding, testing, debugging, implementation, and support of contact center.
- Knowledge with different database technology MSQL, PostgreSQL, Oracle, Cache etc.
- Knowledge of CTI and CRM integration for contact center
- Knowledge with Contact Centre design and routing methodologies to ensure successful, scalable deployments.
- Aware of positioning of CRM CTI servers
- Ability to handle multi-channel integration, involving Email, Fax, Web Chat etc. along with Voice
- Knowledge about Voice XML
Vacancy expired!