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Job Description
REF#: REF16342O
Work Environment: REMOTE (with 4-6x a year travel to client - must be in Bentonville, AR area)
Location: Bentonville, AR
NielsenIQ is the global leader in providing the most complete, unbiased view of consumer shopping and purchase behaviors. Powered by a ground-breaking consumer data platform and fueled by rich analytic capabilities, NielsenIQ enables bold, confident decision-making a reality in today’s complex retail environment for the world's leading consumer goods companies and retailers.
ABOUT THIS JOBBe curious. Be collaborative. Be forward-thinking. Join the Retail team and collaborate with our clients as a consultant, trusted advisor, strategic partner, and the voice of NielsenIQ and our clients.As a Customer Success & Insights Manager, you are in a client-facing position managing all client activity and contribution to the overall success of NielsenIQ with a leading retail client. This includes driving timely outcomes and client value through the data and analytics which drive the overall client experience and NielsenIQ’s performance. You will be responsible for independently and actively engaging with major retail decision makers and leverage NielsenIQ solutions. You will collaborate with multiple internal teams across NielsenIQ business units solving client challenges and business needs.When you join the NielsenIQ team, you're signing up for an experience that requires flexibility, curiosity, and passion. This is an opportunity to be part of today's fastest growing retail industry.RESPONSIBILITIES- Daily point of contact for clients managing multiple priorities, deadlines, and projects
- Utilize consultative approach to identify and elevate new client opportunities and strategic priorities while proactively introducing creative NIQ solutions and analytics to serve their business needs
- Independently complete thorough analyses using NIQ's proprietary tools and multiple data sources that drive value-added client decisions with differentiated outcomes
- Consistently deliver superior customer service to stakeholders, demonstrating NIQ values
- Develop and nurture sustainable partnerships with clients through ongoing engagement, establishing yourself as a trusted advisor and strategic business partner
- Identify opportunities to collaborate across NielsenIQ teams and bring new solutions and thought leadership to your client stakeholders
- Develop an acute understanding of consumer behaviors, industry trends and competitive landscape
- Ongoing education on NIQ data and solutions with your clients while sharing fresh perspectives and innovative thinking, in support of growth, adoption, and value creation
- Ensure pro-active insights and action-oriented solutions are delivered to clients
A LITTLE BIT ABOUT YOU
Do you have the necessary skill set to be successful in this role?Are you passionate, with proven ability to consult with clients at all levels on their business needs to identify & recommend solutions to help drive business decisions? Are you a leader with the ability to forge new relationships and develop your stakeholder portfolio? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a team within a dynamic and challenging environment while maintaining ambitious standards? Do you have experience working with complex client relationships and client issue resolution?
- Are you the first to recognize an opportunity, ultimately turning it into a client solution?
- Are you flexible and easily adapt with the flow in a dynamic work environment?
- Do you leverage logic, deductive reasoning, problem-solving, and critical thinking skills?
- Are you able to synthesize large data sets & simplify findings to solve client business issues?
- Are you a skilled & polished communicator, including client presentations?
- Do you possess a sense of urgency and accountability to drive client outcomes?
- Do you have experience working with complex client relationships and issue resolution?
- Are you creative in leveraging data sources to answer complex client business questions?
- Do you have a can-do attitude, thrive under pressure, seek to over-deliver on expectations?
- Are you able to tell a story based on the data for stakeholders and decision-makers, at all levels?
QUALIFICATIONS
- Bachelor's Degree Required
- 4-6 years applicable experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and/or Retail industries
- Experience working with Syndicated POS Data (Connect, AOD, Spectra), Panel Data, OMNI, and e-commerce solutions a plus
- Familiarity with NielsenIQ tools, applications, and platforms a plus
- Ability to articulate your point of view or recommendations concisely, verbally and in writing
- Strong analytical aptitude, project management and organizational skills
- Related industries experience to include Consumer Packaged Goods, Retail, E-Commerce, Consulting, Category Management, Analytics
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and BI Tools (Power Bi, Tableau).
- Experience in SQL is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit
www.niq.com.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Vacancy expired!