Vacancy expired!
The future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.Are you ready to help us make the future?Provide reliable assistance to internal and external customers. You will ensure professional coverage of Call Support Center. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop new support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.Key ResponsibilitiesFacilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide agent training
Build relationships with customers
Test products & software
Develop and share knowledge
Manage team
Manage/elevate agent metrics and coach agents performance
YOU MUST HAVEHS Diploma or GED
15+ years experience managing a call center support team
WE VALUEExperience with agent-based software - SAP, InContact or Siebel
Knowledge in electrical, mechanical or Information Technology field
Extensive customer facing experience
Experience in the Building Automation industry
Excellent verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Base Management & Call Center Management
Good administration skills
Demonstrated management skills
Excellent interpersonal skills for both internal and external customers
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Vacancy expired!