Job Details

ID #43443376
State Arkansas
City Bentonville
Full-time
Salary USD TBD TBD
Source Honeywell
Showed 2022-06-21
Date 2022-06-21
Deadline 2022-08-20
Category Et cetera
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Technical Support Supervisor

Arkansas, Bentonville, 72712 Bentonville USA

Vacancy expired!

The future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.Are you ready to help us make the future?Provide reliable assistance to internal and external customers. You will ensure professional coverage of Call Support Center. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop new support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.Key ResponsibilitiesFacilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

Provide agent training

Build relationships with customers

Test products & software

Develop and share knowledge

Manage team

Manage/elevate agent metrics and coach agents performance

YOU MUST HAVEHS Diploma or GED

15+ years experience managing a call center support team

WE VALUEExperience with agent-based software - SAP, InContact or Siebel

Knowledge in electrical, mechanical or Information Technology field

Extensive customer facing experience

Experience in the Building Automation industry

Excellent verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Experience with Salesforce.com and SharePoint

Demonstrated experience with Knowledge Base Management & Call Center Management

Good administration skills

Demonstrated management skills

Excellent interpersonal skills for both internal and external customers

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Vacancy expired!

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