Job Details

ID #17273671
State Arkansas
City Conway
Job type Permanent
Salary USD TBD TBD
Source Insight
Showed 2021-07-25
Date 2021-07-24
Deadline 2021-09-22
Category Et cetera
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Sr. Service Desk Representative

Arkansas, Conway, 72032 Conway USA

Vacancy expired!

Requisition Number: 82069 Position Overview The Service Desk Representative Sr is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative Sr, you are the front line in support of Insight Customers. In this role you will be responsible for the administration of various mobility management solutions and related technologies, especially Workspace ONE, formally known as AirWatch and Android. Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What you'll do at Insight • Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. • Administration and support of large-scale administration of Workspace ONE and other mobility management platforms, and related technologies. • Assist users with issues related to Workspace ONE and mobile operating systems. • Work closely with Insight teammates to ensure timely delivery of services. • Respond to all Customer requests in timely and professional manner. • Instruct end users in the appropriate use of equipment, software, and/or reference materials. • Assist with all aspects of technical support, including on-site visits as needed. • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. • Research/troubleshoot issues using the tools available. • Navigate internal/external reference support materials. • Proactively following up on all open issues. • Work closely with other team members to identify and suggest resolutions and improvements. • Other duties as assigned.

What you'll need to join Insight • Two-year Associate Degree (field related) or equivalent experience required. • 1-2 years of relevant industry experience in an enterprise environment • 1 year experience administrating with Workspace ONE (formally known as AirWatch) Management platform required • 1 year experience Android management required • Must have a comprehensive knowledge of computer hardware/software concepts. • This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. • Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. • Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required. • Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations. • Ability to write reports and/or business correspondence a must. • Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required. • Must have excellent customer service and interpersonal communication skills. • Must have the ability to work in a team environment and present a professional image. • Must be able to multi-task and be flexible with assigned work schedule.

Physical Demands The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard. • Specific vision abilities required by this job include close vision requirements due to computer work. • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e. business office with computers, phone, and printers, light traffic). • Ability to work in a confined area. • Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Tempe Arizona (US-AZ) United States (US) None None US - Columbus, OH; US - Conway, AR; US - Dallas, TX; US - Kansas City, KS; US - Las Vegas, NV; US - Plano, TX; US - Tempe, AZ

Nearest Major Market: Little Rock

Job Segment: Telecom, Telecommunications, Developer, Customer Service Representative, Service Desk, Technology, Customer Service

Vacancy expired!

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